DETAILS…DETAILS

RETURNS:

We offer exchanges or refunds to the original method of payment within 10 days of receipt of purchase. Items must be in the original packaging and in sellable condition. A receipt or proof of purchase is required. Return shipping is the responsibility of the purchaser.

After 10 days up to 30 days, we offer an exchange or credit toward a new purchase. Items must be in the original packaging and in sellable condition. A receipt or proof of purchase is required.

After 30 days, all sales are considered final

Clearance sales on discontinued merchandise are final

TAX EXEMPT SALES:

Purchasers must provide certification of exemption number for customer profile. Must email copy of certificate of exemption (resale, trade or non-profit). The customer is responsible for any tax liability due. Tax exempt sales will not be allowed if the above conditions not met and documentation not presented. Each purchaser of a school or tax-exempt entity must have their own customer profile. Purchaser can not use a generic “School name” account for tax exempt status.

INVOICES:

To accommodate group or team orders, and to make payment through procurement processes easier, we offer the ability to invoice larger orders for single payment for multiple purchasers.

We can invoice if:

An order is over $500 - We offer store pick up, a 10% discount, and the ability for the purchase to be tax exempt. If a business or counter check is used for payment, we will extend a 3% discount (in addition to 10%) 

An order is over $2500 -We offer store pick up, a 15% discount, and the ability for the purchase to be tax exempt. If a business or counter check is used for payment, we will extend a 3% discount (in addition to 15%) 

An order is over $5000 -We offer delivery within the Cincinnati area or free shipping, a 20% discount, and the ability for the purchase to be tax exempt. If a business or counter check is used for payment, we will extend a 3% discount (in addition to 20%) 

In all cases, invoices may be paid via credit card via the link in the invoice email. A certified or business check may be used for payment, but the items will not be pulled for pick-up or shipping until the funds have cleared.